Aquarius Brands

Privacy statement to our customers

Updated April, 2016

Aquarius Brands is a group of companies specializing in water generation, conservation and education for homes, businesses, hotels, restaurants, schools, utility companies and more.  Our products include AWS AquaBoy® air to water generators, Boomerang high-capacity compact bottling machines, Retrax solar solutions and DroughtBuster water saving devices.

We understand that visiting a company’s web site or doing business by email, phone, fax or direct (postal) mail requires trust on your part.  We value this trust, and if we collect or use information about you, we will do so in a responsible manner consistent with this statement.

This page describes how Aquarius Brands handles information we learn about customers.

Your consent and preferences

Aquarius Brands may, from time to time, contact you with communications regarding our products or services.  These communications may come from Aquarius Brands or one of its brands, and may involve product information, marketing or promotions, research, and/or other topics.  To contact you, Aquarius Brands and its brands may use the information you provide to us, including e-mail, direct (postal) mail, fax or phone.  You may, at any time, inform us that you do not want Aquarius Brands and its brands to contact you by sending your request to our Privacy Officer using the contact information below.  You may also opt-out of promotional e-mail communications from one of our brands by clicking on a link provided in that brand’s promotional e-mail message.  However, please note that you cannot opt-out from all communications, as Aquarius Brands™ and its brands may need to send you information related to our products (e.g. warranties, service reminders, etc.), your orders or accounts, etc.

What kind of information does Aquarius Brands collect?

Aquarius Brands collects two types of information:  Personal information and aggregate or “combined” information.  Personal information is data specifically about you, which you typically provide on a voluntary basis.  Aggregate or combined information includes data that is related to you but studied as a group and does not identify you specifically.  You cannot “opt-out” from having aggregate information collected.

What are cookies, web beacons, and log files?

Cookies – cookies are small text files that we may store on your computer to help us identify your computer the next time you visit or to enable some functions on our web sites. Aquarius Brands’ third party service providers and business partners may also use cookies to collect non-personal information from visitors to our sites.  We may use such information to measure the effectiveness of our marketing campaigns and web sites.  If you are not comfortable with our use of cookies, please review your browser software to learn how it may be set to notify you when you receive a cookie or to reject all cookies.  However, disabling cookies may limit some functionality and your experiences on our web sites.

Web beacons – web beacons are minuscule electronic image files that can be embedded within a web page or included in an e-mail message, and are usually invisible to the human eye.  When used, web beacons (also known as “clear GIFs” or “tracking pixels”) may tell us such things as: how many people are coming to our web sites, whether they are one-time or repeat visitors, which pages they’ve viewed and for how long, how well certain online advertising campaigns are converting, and other similar web site usage data.  When used in an e-mail, web beacons can tell us the time the e-mail was opened, if and how many times it was forwarded, and what links users click on from within the e-mail message.  Based on this information, we can adjust the content, products, services, and promotions we provide you to better meet your interests, as well as make you aware of Aquarius Brands products, services, and/or special offers in which you may be interested.

Log Files – these are files that record web activity and gather non-personal statistics about your visit to or use of our web sites.  Log files may help us capture, among other things: (i) your IP Address, which is a unique set of numbers assigned to your computer by your Internet Service Provider (ISP) (note that, depending on your ISP, the number assigned to your computer can be different every time you connect to the Internet); (ii) the type of browser and operating system you use; and, (iii) other information about your online session, such as the URL you came from to get to our web site and the date and time you visited our web site.  In addition to using this information to better understand how our web sites are used, we may use information captured through log files such as an IP Address (together with your personal information) to troubleshoot technical problems, maintain online safety and security, and if necessary, prohibit or restrict access to our Online Services by certain users.

How does Aquarius Brands use and disclose information about me?

Unless otherwise stated at the point of collection, Aquarius Brands may use your personal information for several reasons, including but not limited to, fulfilling orders, informing you about product service and warranty issues, sending you marketing communications, auditing and improving upon the level of service we provide to our customers, etc.  Regardless of what may be said at the point of information collection, Aquarius Brands reserves the right to contact you in the event of a service notification for your registered appliance, or to issue other notices concerning the safety of your appliance regardless of your stated privacy preferences.  Aquarius Brands uses aggregate information only as anonymous grouped data to better understand how visitors use our site, such as the pages most frequently viewed, the paths visitors use while navigating the site to optimize the experience, and to count the number of visitors.

Aquarius Brands may disclose your information to third parties acting on our behalf, such as call center operators, shippers, servicers, people who analyze data for us, etc.  While these third parties have access to some of the information Aquarius Brands may have about you, the information is limited to what they need to know to do their jobs.  Aquarius Brands may disclose and share your information with our brands, such as the ones listed at the beginning of this policy.  If Aquarius Brands sells to an affiliated company or other business asset, we reserve the right to transfer your personal information in connection with such a sale.  Also, Aquarius Brands may disclose your information as necessary (1) if we determine a web site or policy violation has occurred; (2) if we believe such disclosure is necessary to identify, contract or bring legal action regarding injury or interference with the rights and property of Aquarius Brands™; (3) to respond to judicial process and in cooperation with law enforcement agencies, or as otherwise required by law; and (4) to assist us in fraud prevention or investigation.

How will Aquarius Brands make changes to this policy?

From time to time, we may update this Policy.  If we do, we will note near the top of this page the date that any changes are made and/or when they become effective.  If the changes being made are material (that is, we make a major change in the important points of the policy), we may alert you to the changes in a more prominent way. For example, we may temporarily highlight the new or revised sections in this Policy, temporarily post a prominent notice on our home page or registration/login page, or temporarily add the word “Updated” to the title of this Policy and any hypertext links pointing to this Policy.  In some instances, we may also send you an e-mail message or other communication telling you about the changes and any choices you may have or actions you can take before they go into effect. Your inaction or continued use of our Online Services after any such alerts or notices, or your acceptance of any changes for which we require your prior approval, will tell us that you agree to these changes.  If any changes we make will affect, in a material way, the way we treat any personal information collected directly from children/students, we will first contact parents (or, in the school context, the appropriate educators) and obtain the required form of consent.

How does Aquarius Brands secure my personal information?

Aquarius Brands is committed to maintaining the security of the data you provide us and will take reasonable precautions to protect your personal information from loss, misuse or alteration.  Please note that there is always some risk in transmitting information over the Internet.  We do use secure connections on our web sites to protect credit card information during its transmission.

What about the security of linked sites?

Some of our web sites may contain links to web sites owned by other companies.  Because Aquarius Brands has no control over the privacy practices or content of these linked sites, we recommend that you carefully review the privacy statement of each site you visit.  Aquarius Brands is not responsible for the content or privacy practices of sites owned by other companies.

Can I update or change my information?

If you are a registered user of this site, you may review, revise, correct or update your information at any time by updating your profile.  You may also submit a request to our customer service department if you would like to update or change personal information that Aquarius Brands has about you.

For more information, contact our customer service department.

By E-mail:

Your acceptance of our privacy practices.

By using this web site or any other Aquarius Brands web site, you agree to the terms of this Privacy Statement.  This Privacy Statement applies only to information provided by or collected from customers in the United States and is not intended to describe data handling procedures for information collected by other linked web sites or business partners.

We reserve the right to change or update this Privacy Statement at any time.